Family Cyber Emergency Services for

your customers
your staff
your members

Family Cyber Emergency Services for

your customers
your staff
your members

Enhanced value to your business.
Valuable support to individuals and their families

Enhanced value to your business.
Valuable support to individuals and their families

With more than 70% of the UK population having been targeted by a scam in the last 12 months, we understand that families up and down the country have never felt more vulnerable to cyber criminals.

For the first time, you can offer your employees, clients and customers our emergency response services to one of the fastest growing and most invasive crimes of the 2020s – enhancing your value to them in the process.

Some of the personal cyber incidents we help with:

Phishing scams
SMS scams
Hacked email
Viruses
Data loss or theft
Social media hacking
Cyberbullying
Phishing scams
SMS scams
Hacked email
Viruses
Data loss or theft
Social media hacking
Cyberbullying
We’re here to help individuals and families if, just by living their lives, they happen to click on a scam link they shouldn’t, someone else gets access to their online accounts, personal photos and documents are lost, stolen or shared, or if a device becomes infected with a virus or other malware. Our cyberSOS® range of services starts with our 24/7 UK-based family cyber emergency helpline.

Trusted experts ready to support at what can be anxious or very distressing times – especially if there are other family members involved.

And, of course, we’re also there before a scam strikes. Our online content, tools and advice can help in preventing scams or device infection occurring in the first place.

Service features

Plain English all the way

It’s not much good if we don’t speak the same language when you need us. We leave gobbledegook to others.

In all our content, guides, advice and, most importantly, on our cyber emergency helpline, we will always speak in glorious jargon-free plain English.

Here 24/7

Cyber criminals don’t care what time of day or night it is.

So our family cyber emergency helpline is available 24/7.

Access to ISO and NCSC-accredited cyber specialists is only ever a phone call away.

Full suite of services

From talking you through how to recover from a cyber incident on the phone, to hands-on device and data recovery all the way through to our unique device replacement guarantee, no matter how sticky the situation, we are sure to un-stick you.

A 360° personal digital health programme

There are so many services out there catering for employees’ and customers’ health – supporting physical health through gym memberships, mental health through wellbeing platforms and financial health through pensions and savings advice.

Now it’s time to support their digital lives …

PREVENTION

  • The opportunity for a ‘digital checkup’

  • Expert content to keep everyone alert to current risks

  • Family-focused approach to keep the whole household safe

MITIGATION

  • 24/7 emergency helpline for support (in plain English)
  • Rapid response to help limit risk
  • Help and education to prevent future occurrences

REMEDIATION

  • Data and hard drive recovery services
  • Supplier escalation processes to recover access
  • Optional guaranteed device replacement
  • Optional legal and personal counselling services

Perfect partners

Businesses looking to complete the cybersecurity jigsaw

Most businesses will have some kind of corporate cybersecurity policy and systems in place. However, most of those solutions don’t consider exposure to cyber risk from employees’ personal digital activities.

If you’re looking for a way to round-out your corporate cybersecurity, we are the perfect addition.

Employee benefits

Whether you’re a CEO, HR Head of Department, or a specialist provider of HR or employee benefits services to business, it’s rare to find an exclusively family-focused service that could nevertheless help employees back to work quicker or reduce anxiety and distraction if they become the victim of cyber crime at home.

Our support doesn’t end with just the employees either – we work with companies and benefits providers to help educate managers and staff to spot the signs that a colleague is in difficulty, and in how to help and support them in the most appropriate way.

Financial institutions

Banks and building societies continue to foot the financial bill for the emotional distress cyber criminals cause.

 

And that bill is about to increase with new legislation about to come into force.

 

While customers appreciate the financial safety blanket that banks provide at such times, many feel frustrated by the extra security steps that seem to increase year-on-year.

If you could turn that sentiment around by pro-actively offering a consumer-focused family cyber safety service, imagine how customer engagement with your services would improve.

Insurance brokers/providers

Our unique cyberSOS®:protect insurance product – available exclusively through limited distributors in the UK – is the first real innovation in the personal lines add-ons market for over a decade.

Imagine being able to have an entirely new conversation with an existing customer about how you can now help them recover from a crime that is more than twice as common as it is to need to claim on a home insurance policy.

Whether as a new business attraction tool, renewal loyalty reward, embedded or stand-alone, our family cyber emergency protection product offers great value for money.

Memberships

Whether you look after an association or membership group directly, or supply services to third party groups and memberships, our range of family cyberSOS® products makes a great low-cost, high value addition.

Wellbeing

If you provide wellbeing services to others, cyberSOS® offers the perfect complementary “digital wellbeing” companion.

Our services aren’t just about the highly-charged after-the-event emergencies, our customer portal with its relatable content, safe downloadable tools and software and education section is a haven for those seeking the reassurance that they are living their online lives as safely as they can.

CISOs, CTOs and IT Heads

Most businesses will have some kind of corporate cybersecurity policy and systems in place.

However, most of those solutions don’t consider exposure to cyber risk from employees’ personal digital activities.

If you’re looking for a way to round-out your corporate cybersecurity, we are the perfect addition.

Employee benefits

Whether you’re a CEO, HR Head of Department, or a specialist provider of HR or employee benefits services to business, it’s rare to find an exclusively family-focused service that could nevertheless help employees back to work quicker or reduce anxiety and distraction if they become the victim of cyber crime at home.

Our support doesn’t end with just the employees either – we work with companies and benefits providers to help educate managers and staff to spot the signs that a colleague is in difficulty, and in how to help and support them in the most appropriate way.

Financial institutions

Banks and building societies continue to foot the financial bill for the emotional distress cyber criminals cause.

 

And that bill is about to increase with new legislation about to come into force.

 

While customers appreciate the financial safety blanket that banks provide at such times, many feel frustrated by the extra security steps that seem to increase year-on-year.

If you could turn that sentiment around by pro-actively offering a consumer-focused family cyber safety service, imagine how customer engagement with your services would improve.

Insurance brokers/providers

Our unique cyberSOS®:protect insurance product – available exclusively through limited distributors in the UK – is the first real innovation in the personal lines add-ons market for over a decade.

Imagine being able to have an entirely new conversation with an existing customer about how you can now help them recover from a crime that is more than twice as common as it is to need to claim on a home insurance policy.

Whether as a new business attraction tool, renewal loyalty reward, embedded or stand-alone, our family cyber emergency protection product offers great value for money.

Memberships

Whether you look after an association or membership group directly, or supply services to third party groups and memberships, our range of family cyberSOS® products makes a great low-cost, high value addition.

Wellbeing

If you provide wellbeing services to others, cyberSOS® offers the perfect complementary “digital wellbeing” companion.

Our services aren’t just about the highly-charged after-the-event emergencies, our customer portal with its relatable content, safe downloadable tools and software and education section is a haven for those seeking the reassurance that they are living their online lives as safely as they can.

About us

Founded by long-established insurtech pioneer, Neil Huzinga, co-founder of award-winning Avantia Insurance, Vivo’s aim is to provide relatable, expert support to victims of a crime whose reach and impact continues to expand ever further into our lives. 

While we don’t claim we can stop cyber crime happening in its tracks, we do offer before-the-event education and guidance as well as emergency response, assistance and resolution once an incident occurs.

The UK-based customer-facing team are ISO and National Cyber Security Centre (NCSC) certified but, above all, speak in a jargon-free way that everyone can relate to.

Our aim, always, is to resolve all emergencies in one call – no passing customers around to supervisors or managers – human experts ready to respond and resolve your cyber issues in the first call.