CYBERSOS
24/7 cyber incident support and resolution
Immediate, expert support whenever it's needed
CYBERSOS provides rapid, human-centred cyber support designed to help people stay calm, informed and supported when something goes wrong.
Whether the issue is simple or complex, support is available day or night – focused on reassurance, clarity and practical next steps, without jargon or unnecessary escalation.
Always on and easy to reach
24/7 access to expert support, ready to help when it matters most.
Real people, not scripts
Plain-English guidance from experienced UK-based specialists who listen first and act second.
Safe and calm resolution
Support designed to reduce anxiety and guide people through incidents clearly and confidently.
Always on and easy to reach
24/7 access to expert support, ready to help when it matters most.
24/7 access to expert support, ready to help when it matters most.
Real people, not scripts
Plain-English guidance from experienced UK-based specialists who listen first and act second.
Plain-English guidance from experienced UK-based specialists who listen first and act second.
Safe and calm resolution
Support designed to reduce anxiety and guide people through incidents clearly and confidently.
Support designed to reduce anxiety and guide people through incidents clearly and confidently.
Support designed around people.
Delivered through a clear, practical process.
Delivered through a clear, practical process.
How CYBERSOS works
CYBERSOS provides structured cyber incident support through a clear, repeatable process designed to identify issues, limit impact and support recovery.
1. Get in touch anytime
Access CYBERSOS at any time to report a suspected cyber incident or digital concern.
2. Assess and respond
Specialists assess what has happened, identify immediate risks and provide practical guidance to address the issue.
3. Support recovery and reduce future risk
Where appropriate, support extends beyond the immediate incident to help reduce the likelihood of recurrence.
Who is CYBERSOS for?
- Insurers and intermediaries supporting policyholders
- Employers and benefit providers supporting staff
- Membership and affinity schemes supporting members
Product Options
Whether you operate in a regulated environment or not,
we have solutions to suit your requirements.
CYBERSOS can be delivered as a standalone service or as part of a regulated insurance product, depending on your requirements.
Both options include the full CYBERSOS service – insurance adds financial protection where required.
CYBERSOS can be delivered as a standalone service or as part of a regulated insurance product, depending on your requirements.
Both options include the full CYBERSOS service – insurance adds financial protection where required.
CYBERSOS Service
(Core offering)
(Core offering)
- 24/7 cyber incident support and guidance
- Expert-led incident assessment and resolution
- Device recovery and remediation support
- Cyber legal expenses helpline
- Cyber counselling and emotional support
- Optional identity and dark web monitoring
CYBERSOS + Insurance
- Everything included in the CYBERSOS Service
- Financial protection for device replacement
- Inconvenience benefit following covered incidents
- Statutory Excess Protection
Not just urgent rescue, but preventative care
Secure, pro-active support is built into the way CYBERSOS works. Our experts don’t just resolve incidents – they teach causes, prevention and next steps.
Delivered by a UK-based team with deep experience
supporting consumers and partners in regulated environments.
Talk to us about how CYBERSOS could support
your customers, clients, colleagues or members.